Services Offered

These are our services we offer to support you the computer user. This is all done via phone support and we can remote to you with your permission and application that is free to install.

  • Phone Support for computer problem
    • Virus, tech help, etc…
  • Windows Operating system questions
  • Application questions/help
    • Ex. Word, Excel, Internet Explorer, Chrome etc…
  • Graphics design support
  • Website support
  • Hardware support
    • Apple Ipad and Iphone support
    • Droid Phone and tablet support
    • Windows Surface Support
    • PC support (desktop, laptop)
    • Hardware/peripheral support
    • Server support
    • Server Repair (Chicago Local)
    • Computer Repair (Chicago Local)
*Note* All this hardware and software built from 1988, versions are listed on some products or current versions we are and can work with. If it is not listed it does not mean we will not work with you.

Server Operating Systems

Microsoft Windows 2000, 2003, 2008, 2012 Standard, Enterprise and R2 Servers, Citrix/Metaframe Servers (1.8), Microsoft Windows NT Server (3.11, 3.51, 4.0), Novell IntraNetWare (3.11, 3.2, 4.11, 4.2, 5), Novell and Microsoft Small Business Server, , IBM O/S (2.1), VMware ESx Server (2.5/3.5)

Work Station Operating Systems

Microsoft Windows 8 (Pro, Enterpreise, Ultimate), Microsoft Windows 7 (Pro, Enterpreise, Ultimate), Microsoft Windows Vista (Business, Ultimate), Microsoft Windows XP Professional (Sp3), Microsoft Windows 2000 Professional, Microsoft Windows NT Work Station (3.50, 3.51,4.0), Microsoft Windows (3.1/95/98/ME/XP), Citrix Metaframe ICA Client, MS Dos (6.22), IBM Dos (7)

Internet/Email/Contact Management

Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange Server 2003, Microsoft Exchange Server (5.5/2000), Microsoft Internet Explorer, Netscape Navigator/Communicator, Microsoft Outlook (2000/2003/2007, 2010, 2013), Act (4.0/5.0/6.0/7.0). Internet Information Server (IIS) (4.0/5.0/6.0)

Office Suites

Microsoft Office (XP/2000/2003/2007/2010/2013), Corel WordPerfect Suite (12), Lotus SmartSuite (Millennium)

Deployment Software

Altiris, Microsoft Windows SMS, Microsoft Windows SUS, Symantec Ghost Server Corporate (8.1/2.0), Symantec Ghost 2003, Symantec Ghost (9)

Antivirus Server/Software

McAfee Antivirus EPO Server (3.5/3.6). Symantec Antivirus Corporate Edition Server (8.1), Symantec Antivirus (2005), Symantec Antivirus (8.1), McAfee Antivirus (8.0i), TrendMicro Antivirus (8.0), TrendMicro Control Center (3.5), TrendMicro Interscan (7.0), Ironport

Security Protocols

Active Directory Group and Local Security Policies (Windows 2k and 2k3 domains), Windows NT 4 Domain Group and Local Polices, WEP/WPA 128Bit Encryption, Specified Secure User configurations for logons, VPN Secure Logons (Cisco/Checkpoint)

Networking Protocols

Fiber Optic connections/zoning, TCP/IP (Setup and Configuration), DHCP (setup and Configuration), DNS (Setup and Configuration), AppleTalk, CiscoWorks, TFTP/FTP, RSA ACE Server, Active Directory Services (2000/2003), NT4 Domains, Wireless connectivity /w Security Encryption (WEP/WPA), Bluetooth Connectivity

Backup/Disaster Recovery Software

HP Data Protector 5.5, HP Fast Recover Systems (build 54), Symantec Backup Exec (9.1), Symantec Backup Exec (10d), Veritas NetBackup (5), Windows NT Backup

Management Operation Products

HP Insight Management Software, Command View EVA, HP Command View TL (EMLe), VMware, Symantec PCAnywhere, Microsoft Remote Desktop Server and  Backup/Disaster Recovery Hardware: HP and Compaq Proliant, Dell Poweredge, and IBM Servers; HP, Compaq, Dell, Acer, Gateway, and IBM (Lenova) Laptops, HP EVA8000 storage arrays,  plus other miscellaneous computer brands, Quantum, HP, Adaptec, and Dell Raid 0 and Raid 5 Control Systems, HP EMLe Robotics Backup system, Dell PV22T LTO Changer system, RIB ILO Cards

Network Hardware

Sonic Firewall, Cisco Catalyst 3750 and 2950 Switches, Cisco Fiber Optic Switches, Cisco 1700, 2600, and 2800 routers, Dell Power connect Switches, D-Link Switches/Hubs, Linksys Switches/Hubs, Cisco Aironet 1240 AG Access Points; Compaq, D-Link, Linksys, and Netgear Wireless Access points, Other assorted Cisco Firewall’s, Switches and Hubs

Firewall Software

Windows XP Service Pack 3, Zone Alarm  Pro (5.5), McAfee Firewall, Cisco Firewall configurations

PDA / Pocket PC Hardware

Palm Pilot, Palm Pilot III, HP Jornada 820, HP Jornada 420, Palm Pilot IV, Palm Pilot Zire 71, Palm Pilot Tungsten E, Blackberry Communication devices, Verizion Q Phone, Compaq IPAQ with wireless connections, Dell Pocket PC’s, OQO, Blackberry Enterprise Server (4.0), Verizon Q Server

Telephony Solutions

Avaya IP Office, Cisco Call Manager Administration, Cisco Unity Manager Systems

Graphic and Web Design

Adobe Acrobat Professional (8), Adobe PageMaker (7), Adobe PhotoShop (CS6), Adobe Premiere (CS6),  Adobe Illustrator (CS6), Adobe After Effects (4), Adobe InDesign (CS6), Adobe LiveMotion (CS2), Adobe FrameMaker (5.5), Adobe Streamline (4), Quarke Express (6), Adobe Flash (CS6), Macromedia Freehand (10), Coral Draw (12.0), Macromedia Director (8), Macromedia Authorware (5), Adobe Fireworks (CS6), Xara 3D (5.1), Ulead Cool 3D (3), Harvard Graphics

Web Design Coding and Applications Used

HTML Code (4.1), CSS, XHTML, Macromedia Dream Weaver (CS6), Microsoft Front Page (2003), Coral Web Designer (8.0), JavaScript (2), Java (2), Active Server Pages (ASP), Flash MX Action Scripts 2, Some PHP, and MySQL